{"id":1694,"date":"2025-12-14T20:56:27","date_gmt":"2025-12-14T19:56:27","guid":{"rendered":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/?page_id=1694"},"modified":"2026-02-24T20:22:07","modified_gmt":"2026-02-24T19:22:07","slug":"informacie-o-alternativnom-rieseni-sporov-ars","status":"publish","type":"page","link":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/informacie-o-alternativnom-rieseni-sporov-ars","title":{"rendered":"Inform\u00e1cie o Alternat\u00edvnom Rie\u0161en\u00ed Sporov (ARS)"},"content":{"rendered":"\n<p>pre slu\u017ebu online konzult\u00e1ci\u00ed v ma\u010farskom jazyku<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. \u00davod<\/strong><\/h2>\n\n\n\n<p>Ako poskytovate\u013e slu\u017eby online konzult\u00e1ci\u00ed v ma\u010farskom jazyku re\u0161pektujeme pr\u00e1va spotrebite\u013eov a zaru\u010dujeme f\u00e9rov\u00e9 rie\u0161enie ak\u00fdchko\u013evek sporov.<\/p>\n\n\n\n<p>Sna\u017e\u00edme sa rie\u0161i\u0165 v\u0161etky situ\u00e1cie priamo a f\u00e9rovo, no z\u00e1kon v\u00e1m z\u00e1rove\u0148 d\u00e1va mo\u017enos\u0165 obr\u00e1ti\u0165 sa aj na nez\u00e1visl\u00fd org\u00e1n, ktor\u00fd v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 dosiahnu\u0165 dohodu, takzvan\u00e9 <strong>alternat\u00edvne rie\u0161enie sporov (ARS)<\/strong>.<\/p>\n\n\n\n<p>ARS je ur\u010den\u00e9 <strong>len spotrebite\u013eom<\/strong> (nepodnikate\u013eom), ktor\u00ed nakupuj\u00fa slu\u017eby na osobn\u00fa potrebu.<\/p>\n\n\n\n<p>Cie\u013eom tohto dokumentu je vysvetli\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ako m\u00f4\u017eete postupova\u0165 pri rie\u0161en\u00ed nespokojnosti,<\/li>\n\n\n\n<li>ak\u00e9 m\u00e1te mo\u017enosti,<\/li>\n\n\n\n<li>ako funguje alternat\u00edvne rie\u0161enie sporov (ARS),<\/li>\n\n\n\n<li>ktor\u00fd subjekt ARS je pre v\u00e1s pr\u00edslu\u0161n\u00fd.<br><\/li>\n<\/ul>\n\n\n\n<p>Tieto inform\u00e1cie poskytujeme v s\u00falade so z\u00e1konom \u010d. 391\/2015 Z. z. o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Ako postupova\u0165, ak nastane probl\u00e9m<\/strong><\/h2>\n\n\n\n<p>Ak nie ste spokojn\u00fd\/\u00e1 s priebehom konzult\u00e1cie, komunik\u00e1ciou, pr\u00edstupom alebo in\u00fdm aspektom slu\u017eby, navrhujeme urobi\u0165 nasledovn\u00e9:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Kontaktova\u0165 n\u00e1s e-mailom<\/strong>, najlep\u0161ie \u010do najsk\u00f4r po vzniku probl\u00e9mu.<br>E-mail: rozhovory [@] zsanettberec.sk<\/li>\n\n\n\n<li>V spr\u00e1ve stru\u010dne pop\u00ed\u0161te, \u010do sa stalo a ak\u00e9 rie\u0161enie o\u010dak\u00e1vate.<\/li>\n\n\n\n<li>My sa v\u00e1m ozveme v \u010do najkrat\u0161om \u010dase a pok\u00fasime sa situ\u00e1ciu vyrie\u0161i\u0165 priamo.<br><\/li>\n<\/ol>\n\n\n\n<p>Vo v\u00e4\u010d\u0161ine pr\u00edpadov sa d\u00e1 probl\u00e9m vyrie\u0161i\u0165 r\u00fdchlo a jednoducho, napr\u00edklad \u00fapravou term\u00ednu, vr\u00e1ten\u00edm pe\u0148az\u00ed pod\u013ea pravidiel alebo vysvetlen\u00edm nejasnost\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Kedy m\u00f4\u017eete po\u017eiada\u0165 o ARS<\/strong><\/h2>\n\n\n\n<p>Ak nie ste spokojn\u00fd\/\u00e1 s v\u00fdsledkom na\u0161ej komunik\u00e1cie alebo rie\u0161enia, m\u00e1te pr\u00e1vo obr\u00e1ti\u0165 sa na org\u00e1n alternat\u00edvneho rie\u0161enia sporov.<\/p>\n\n\n\n<p>M\u00f4\u017eete tak urobi\u0165 v t\u00fdchto pr\u00edpadoch:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nedostali ste odpove\u010f v primeranom \u010dase,<\/li>\n\n\n\n<li>s odpove\u010fou nes\u00fahlas\u00edte,<\/li>\n\n\n\n<li>domnievate sa, \u017ee slu\u017eba nebola poskytnut\u00e1 spr\u00e1vne,<\/li>\n\n\n\n<li>nastal spor o platbu, kvalitu alebo plnenie slu\u017eby.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Kto rie\u0161i ARS v Nitrianskom kraji<\/strong><\/h2>\n\n\n\n<p>Pre v\u00e1\u0161 regi\u00f3n je pr\u00edslu\u0161n\u00fdm subjektom:<\/p>\n\n\n\n<p><strong>Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia \u2013 In\u0161pektor\u00e1t SOI pre Nitriansky kraj<br><\/strong>Stani\u010dn\u00e1 9, 949 01 Nitra<br>Web: <a href=\"https:\/\/www.soi.sk\/alternativne-riesenie-spotrebitelskych-sporov\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.soi.sk\/alternativne-riesenie-spotrebitelskych-sporov<\/a><\/p>\n\n\n\n<p>E-mailov\u00e9 kontakty n\u00e1jdete priamo na str\u00e1nke SOI.<\/p>\n\n\n\n<p>Spotrebite\u013e m\u00f4\u017ee poda\u0165 n\u00e1vrh <strong>osobne<\/strong>, <strong>po\u0161tou<\/strong>, alebo najjednoduch\u0161ie <strong>elektronicky cez formul\u00e1r<\/strong> na webovej str\u00e1nke SOI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Ako prebieha proces ARS, krok za krokom<\/strong><\/h2>\n\n\n\n<p>ARS je mimos\u00fadny proces, ktor\u00fd je ove\u013ea jednoduch\u0161\u00ed a r\u00fdchlej\u0161\u00ed ne\u017e s\u00fadne konanie. Postup je nasledovn\u00fd:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Pod\u00e1te n\u00e1vrh<\/strong>: kr\u00e1tky formul\u00e1r s opisom probl\u00e9mu.<\/li>\n\n\n\n<li><strong>SOI v\u00e1s kontaktuje<\/strong>, prever\u00ed dokumenty a skontroluje, \u010di s\u00fa splnen\u00e9 podmienky.<\/li>\n\n\n\n<li><strong>SOI oslov\u00ed podnikate\u013ea<\/strong> (SADOBA s.r.o.) s va\u0161\u00edm n\u00e1vrhom.<\/li>\n\n\n\n<li>Prebieha <strong>komunik\u00e1cia medzi v\u0161etk\u00fdmi stranami<\/strong>.<\/li>\n\n\n\n<li>SOI sa pok\u00fasi o <strong>mimos\u00fadnu dohodu<\/strong>, ktor\u00e1 je v\u00fdhodn\u00e1 pre obe strany.<\/li>\n\n\n\n<li>Proces trv\u00e1 najviac <strong>90 dn\u00ed<\/strong>.<br><\/li>\n<\/ol>\n\n\n\n<p>Tento postup je nastaven\u00fd tak, aby chr\u00e1nil spotrebite\u013ea a z\u00e1rove\u0148 bol f\u00e9rov\u00fd vo\u010di podnikate\u013eovi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Podmienky podania n\u00e1vrhu na ARS<\/strong><\/h2>\n\n\n\n<p>Spotrebite\u013e m\u00f4\u017ee poda\u0165 n\u00e1vrh, ak:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>najsk\u00f4r kontaktoval podnikate\u013ea so \u017eiados\u0165ou o n\u00e1pravu,<\/li>\n\n\n\n<li>podnikate\u013e odpovedal, ale klient rie\u0161enie nepova\u017euje za posta\u010duj\u00face,<\/li>\n\n\n\n<li>od momentu kontaktovania neuplynul viac ne\u017e <strong>1 rok<\/strong>,<\/li>\n\n\n\n<li>spor sa t\u00fdka slu\u017eby, ktor\u00fa podnikate\u013e be\u017ene poskytuje,<\/li>\n\n\n\n<li>hodnota sporu presahuje 20 \u20ac (pri ni\u017e\u0161\u00edch sum\u00e1ch je podanie mo\u017en\u00e9, ale menej pravdepodobn\u00e9).<br><\/li>\n<\/ul>\n\n\n\n<p>N\u00e1vrh mus\u00ed obsahova\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>va\u0161e meno a kontaktn\u00e9 \u00fadaje,<\/li>\n\n\n\n<li>opis probl\u00e9mu,<\/li>\n\n\n\n<li>n\u00e1vrh rie\u0161enia, ktor\u00fd ste podnikate\u013eovi p\u00f4vodne poslali,<\/li>\n\n\n\n<li>d\u00f4kazy (napr. e-maily, fakt\u00faru, potvrdenie objedn\u00e1vky).<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. \u010co ARS nie je<\/strong><\/h2>\n\n\n\n<p>ARS <strong>nie je s\u00fadne konanie<\/strong>. Je to r\u00fdchlej\u0161\u00ed, \u013eah\u0161\u00ed a f\u00e9rovej\u0161\u00ed sp\u00f4sob rie\u0161enia sporov.<\/p>\n\n\n\n<p>ARS:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nem\u00f4\u017ee uklada\u0165 sankcie,<\/li>\n\n\n\n<li>nenahr\u00e1dza s\u00fad,<\/li>\n\n\n\n<li>nenahr\u00e1dza reklama\u010dn\u00fd proces,<\/li>\n\n\n\n<li>nie je povinn\u00e9, je dobrovo\u013en\u00e9 pre spotrebite\u013ea.<br><\/li>\n<\/ul>\n\n\n\n<p>Spotrebite\u013e sa m\u00f4\u017ee kedyko\u013evek rozhodn\u00fa\u0165, \u017ee spor chce rie\u0161i\u0165 inak.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Platforma Eur\u00f3pskej \u00fanie \u2013 ODR<\/strong><\/h2>\n\n\n\n<p>Pre cezhrani\u010dn\u00e9 online spory je dostupn\u00e1 platforma E\u00da:<\/p>\n\n\n\n<p>\ud83d\udc49<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/consumer-redress.ec.europa.eu\/site-relocation_en?prefLang=sk<\/a><\/p>\n\n\n\n<p>T\u00e1to platforma je vhodn\u00e1 najm\u00e4 v pr\u00edpadoch, ke\u010f spotrebite\u013e \u017eije v inom \u0161t\u00e1te E\u00da alebo slu\u017eba prebieha cezhrani\u010dne. Pre be\u017en\u00e9 slovensk\u00e9 spory sta\u010d\u00ed rie\u0161enie cez SOI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Pre\u010do navrhujeme najprv kontaktova\u0165 n\u00e1s<\/strong><\/h2>\n\n\n\n<p>Ve\u013emi \u010dasto sa situ\u00e1cie daj\u00fa vyrie\u0161i\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dodato\u010dn\u00fdm vysvetlen\u00edm,<\/li>\n\n\n\n<li>zmenou term\u00ednu konzult\u00e1cie,<\/li>\n\n\n\n<li>dodan\u00edm nahr\u00e1vky,<\/li>\n\n\n\n<li>vr\u00e1ten\u00edm pe\u0148az\u00ed pod\u013ea storno podmienok,<\/li>\n\n\n\n<li>jednoduch\u00fdm vyrie\u0161en\u00edm nedorozumenia.<br><\/li>\n<\/ul>\n\n\n\n<p>Cie\u013eom je, aby ste boli spokojn\u00ed a mali pocit f\u00e9rov\u00e9ho pr\u00edstupu, preto v\u00e4\u010d\u0161inu pr\u00edpadov vybav\u00edme priamo my bez potreby ARS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Z\u00e1ver<\/strong><\/h2>\n\n\n\n<p>Cie\u013eom prev\u00e1dzkovate\u013ea je predch\u00e1dza\u0165 sporom otvorenou komunik\u00e1ciou, transparentn\u00fdmi podmienkami a profesion\u00e1lnym pr\u00edstupom. ARS sl\u00fa\u017ei ako bezpe\u010dn\u00fd a f\u00e9rov\u00fd n\u00e1stroj pre spotrebite\u013eov v pr\u00edpade, ak sa probl\u00e9m nepodar\u00ed vyrie\u0161i\u0165 priamo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>pre slu\u017ebu online konzult\u00e1ci\u00ed v ma\u010farskom jazyku 1. \u00davod Ako poskytovate\u013e slu\u017eby online konzult\u00e1ci\u00ed v ma\u010farskom jazyku re\u0161pektujeme pr\u00e1va spotrebite\u013eov a zaru\u010dujeme f\u00e9rov\u00e9 rie\u0161enie ak\u00fdchko\u013evek sporov. Sna\u017e\u00edme sa rie\u0161i\u0165 v\u0161etky situ\u00e1cie priamo a f\u00e9rovo, no z\u00e1kon v\u00e1m z\u00e1rove\u0148 d\u00e1va mo\u017enos\u0165 obr\u00e1ti\u0165 sa aj na nez\u00e1visl\u00fd org\u00e1n, ktor\u00fd v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 dosiahnu\u0165 dohodu, takzvan\u00e9 alternat\u00edvne rie\u0161enie [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"zakra_page_container_layout":"customizer","zakra_page_sidebar_layout":"customizer","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"customizer","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"footnotes":""},"class_list":["post-1694","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages\/1694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/comments?post=1694"}],"version-history":[{"count":4,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages\/1694\/revisions"}],"predecessor-version":[{"id":2409,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages\/1694\/revisions\/2409"}],"wp:attachment":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/media?parent=1694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}