{"id":1691,"date":"2025-12-14T20:50:14","date_gmt":"2025-12-14T19:50:14","guid":{"rendered":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/?page_id=1691"},"modified":"2026-03-01T08:44:50","modified_gmt":"2026-03-01T07:44:50","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/reklamacny-poriadok","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\n<p>pre slu\u017ebu online konzult\u00e1ci\u00ed v ma\u010farskom jazyku<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. \u00davodn\u00e9 ustanovenia<\/strong><\/h2>\n\n\n\n<p>Tento Reklama\u010dn\u00fd poriadok upravuje podmienky, sp\u00f4sob a postup pod\u00e1vania a vybavovania reklam\u00e1ci\u00ed t\u00fdkaj\u00facich sa online konzult\u00e1ci\u00ed v ma\u010farskom jazyku, ktor\u00e9 poskytuje spolo\u010dnos\u0165:<\/p>\n\n\n\n<p><strong>SADOBA s.r.o.<br><\/strong><br>Reklama\u010dn\u00fd poriadok je spracovan\u00fd pod\u013ea z\u00e1kona \u010d. 250\/2007 Z. z. o ochrane spotrebite\u013ea a vz\u0165ahuje sa na slu\u017eby poskytovan\u00e9 spotrebite\u013eom (nepodnikate\u013eom).<\/p>\n\n\n\n<p>Cie\u013eom dokumentu je zabezpe\u010di\u0165 f\u00e9rov\u00fd, jasn\u00fd a preh\u013eadn\u00fd proces rie\u0161enia nespokojnosti klienta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. \u010co mo\u017eno reklamova\u0165<\/strong><\/h2>\n\n\n\n<p>Reklam\u00e1ciu m\u00f4\u017eete poda\u0165 najm\u00e4 v pr\u00edpadoch, ke\u010f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>slu\u017eba nebola poskytnut\u00e1 v dohodnutom \u010dase,<\/li>\n\n\n\n<li>slu\u017eba nebola poskytnut\u00e1 v dohodnutom rozsahu,<\/li>\n\n\n\n<li>po\u010das konzult\u00e1cie nastali technick\u00e9 probl\u00e9my na strane poskytovate\u013ea,<\/li>\n\n\n\n<li>nahr\u00e1vka (ak bola s\u00fa\u010das\u0165ou slu\u017eby) nebola doru\u010den\u00e1, nefunguje alebo je po\u0161koden\u00e1,<\/li>\n\n\n\n<li>nastal in\u00fd probl\u00e9m, ktor\u00fd br\u00e1ni vyu\u017eitiu zaplatenej slu\u017eby.<br><\/li>\n<\/ul>\n\n\n\n<p>Reklam\u00e1ciu nemo\u017eno uplatni\u0165, ak:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>klient nesplnil technick\u00e9 po\u017eiadavky (internet, zvuk, kamera),<\/li>\n\n\n\n<li>klient sa na konzult\u00e1ciu nepripojil alebo sa odpojil bez technick\u00fdch probl\u00e9mov na strane poskytovate\u013ea,<\/li>\n\n\n\n<li>klient zme\u0161kal term\u00edn alebo zru\u0161il konzult\u00e1ciu v rozpore so storno podmienkami,<\/li>\n\n\n\n<li>probl\u00e9m vznikol na strane klienta (poruchy zariadenia, hluk, prostredie).<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Ako poda\u0165 reklam\u00e1ciu<\/strong><\/h2>\n\n\n\n<p>Klient uplat\u0148uje reklam\u00e1ciu bezodkladne po zisten\u00ed vady&nbsp;<a href=\"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/vzorovy-formular-na-odstupenie-od-zmluvy\" target=\"_blank\" rel=\"noreferrer noopener\">odoslan\u00edm formul\u00e1ra na odst\u00fapenie od zmluvy<\/a>, a to zaslan\u00edm e-mailu na adresu: rozhovory [@] zsanettberec.sk<br><\/p>\n\n\n\n<p>Navrhujeme uvies\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>va\u0161e meno a priezvisko,<\/li>\n\n\n\n<li>e-mail pou\u017eit\u00fd pri objedn\u00e1vke,<\/li>\n\n\n\n<li>d\u00e1tum konzult\u00e1cie,<\/li>\n\n\n\n<li>\u010d\u00edslo fakt\u00fary,<\/li>\n\n\n\n<li>stru\u010dn\u00fd opis probl\u00e9mu,<\/li>\n\n\n\n<li>pr\u00edpadn\u00e9 pr\u00edlohy (screenshot, video, nahr\u00e1vka chyby\u2026).<br><\/li>\n<\/ul>\n\n\n\n<p>\u010c\u00edm presnej\u0161\u00ed opis poskytnete, t\u00fdm r\u00fdchlej\u0161ie vieme reklam\u00e1ciu vyrie\u0161i\u0165.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Postup vybavenia reklam\u00e1cie<\/strong><\/h2>\n\n\n\n<p>Po prijat\u00ed reklam\u00e1cie:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>potvrd\u00edme jej prijatie (ak je to potrebn\u00e9),<\/li>\n\n\n\n<li>pos\u00fadime okolnosti a \u00fadaje,<\/li>\n\n\n\n<li>v pr\u00edpade potreby si vy\u017eiadame dopl\u0148uj\u00face inform\u00e1cie,<\/li>\n\n\n\n<li>navrhneme rie\u0161enie probl\u00e9mu.<br><\/li>\n<\/ol>\n\n\n\n<p>Ka\u017ed\u00e1 reklam\u00e1cia sa rie\u0161i individu\u00e1lne, s d\u00f4razom na f\u00e9rovos\u0165, r\u00fdchlos\u0165 a profesion\u00e1lny pr\u00edstup.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Lehoty na vybavenie reklam\u00e1cie<\/strong><\/h2>\n\n\n\n<p>Reklam\u00e1ciu vybav\u00edme <strong>najnesk\u00f4r do 30 dn\u00ed<\/strong> odo d\u0148a doru\u010denia. T\u00e1to lehota je z\u00e1konn\u00e1 a nemo\u017eno ju skr\u00e1ti\u0165 ani pred\u013a\u017ei\u0165.<\/p>\n\n\n\n<p>Ak reklam\u00e1ciu nebude mo\u017en\u00e9 vybavi\u0165 v z\u00e1konnej lehote, klient m\u00e1 pr\u00e1vo na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>odst\u00fapenie od zmluvy (ak je to vzh\u013eadom na situ\u00e1ciu mo\u017en\u00e9), alebo<\/li>\n\n\n\n<li>primeran\u00e9 rie\u0161enie pod\u013ea dohody str\u00e1n.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Mo\u017en\u00e9 sp\u00f4soby rie\u0161enia reklam\u00e1cie<\/strong><\/h2>\n\n\n\n<p>Rie\u0161enie reklam\u00e1cie m\u00f4\u017ee zah\u0155\u0148a\u0165 napr\u00edklad:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>opakovanie konzult\u00e1cie<\/strong>,<\/li>\n\n\n\n<li><strong>n\u00e1hradn\u00fd term\u00edn<\/strong>,<\/li>\n\n\n\n<li><strong>vr\u00e1tenie \u010dasti ceny<\/strong>,<\/li>\n\n\n\n<li><strong>vr\u00e1tenie celej ceny<\/strong>,<\/li>\n\n\n\n<li><strong>technick\u00fa opravu alebo op\u00e4tovn\u00e9 doru\u010denie nahr\u00e1vky<\/strong>,<\/li>\n\n\n\n<li>in\u00e9 rie\u0161enie dohodnut\u00e9 medzi stranami.<br><\/li>\n<\/ul>\n\n\n\n<p>Cie\u013eom je vyrie\u0161i\u0165 situ\u00e1ciu tak, aby bol klient spokojn\u00fd a slu\u017eba mu bola poskytnut\u00e1 v dohodnutej kvalite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Situ\u00e1cie, ke\u010f poskytovate\u013e nie je zodpovedn\u00fd<\/strong><\/h2>\n\n\n\n<p>Poskytovate\u013e nezodpoved\u00e1 za:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>v\u00fdpadky internetu na strane klienta,<\/li>\n\n\n\n<li>probl\u00e9my s mikrof\u00f3nom, kamerou alebo zariaden\u00edm klienta,<\/li>\n\n\n\n<li>situ\u00e1cie, ke\u010f sa klient na konzult\u00e1ciu nepripoj\u00ed,<\/li>\n\n\n\n<li>probl\u00e9my vzniknut\u00e9 nevhodn\u00fdm prostred\u00edm (hluk, nedostatok s\u00fakromia),<\/li>\n\n\n\n<li>nedorozumenia vzniknut\u00e9 nesplnen\u00edm technick\u00fdch n\u00e1vrhov poskytovate\u013ea.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Vz\u0165ah k VOP<\/strong><\/h2>\n\n\n\n<p>Tento Reklama\u010dn\u00fd poriadok tvor\u00ed pr\u00edlohu a s\u00fa\u010das\u0165:<\/p>\n\n\n\n<p>\ud83d\udc49 <strong><a href=\"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/vseobecne-obchodne-podmienky\">V\u0161eobecn\u00fdch obchodn\u00fdch podmienok (VOP)<\/a><\/strong><\/p>\n\n\n\n<p>VOP m\u00f4\u017eu upravova\u0165 niektor\u00e9 podmienky podrobnej\u0161ie (napr. storno podmienky), ktor\u00e9 maj\u00fa pri reklam\u00e1cii prednos\u0165.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Alternat\u00edvne rie\u0161enie sporov<\/strong><\/h2>\n\n\n\n<p>Ak ste s vybaven\u00edm reklam\u00e1cie nespokojn\u00ed, m\u00e1te pr\u00e1vo obr\u00e1ti\u0165 sa na:<\/p>\n\n\n\n<p><strong>Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia \u2013 In\u0161pektor\u00e1t SOI pre Nitriansky kraj<\/strong><strong><br><\/strong>Stani\u010dn\u00e1 9, 949 01 Nitra<br><a href=\"https:\/\/www.soi.sk\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.soi.sk<\/a><\/p>\n\n\n\n<p>ARS je bezplatn\u00e9, prebieha elektronicky a trv\u00e1 maxim\u00e1lne 90 dn\u00ed.<\/p>\n\n\n\n<p>Podrobn\u00e9 inform\u00e1cie s\u00fa uveden\u00e9 v dokumente:<br>\ud83d\udc49 <strong><a href=\"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/informacie-o-alternativnom-rieseni-sporov-ars\">Inform\u00e1cie o alternat\u00edvnom rie\u0161en\u00ed sporov (ARS)<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/strong><\/h2>\n\n\n\n<p>Tento Reklama\u010dn\u00fd poriadok je \u00fa\u010dinn\u00fd d\u0148om jeho zverejnenia na webovej str\u00e1nke.<br>Prev\u00e1dzkovate\u013e m\u00f4\u017ee dokument aktualizova\u0165, ak si to vy\u017eaduje legislat\u00edva alebo zmena poskytovanej slu\u017eby.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>pre slu\u017ebu online konzult\u00e1ci\u00ed v ma\u010farskom jazyku 1. \u00davodn\u00e9 ustanovenia Tento Reklama\u010dn\u00fd poriadok upravuje podmienky, sp\u00f4sob a postup pod\u00e1vania a vybavovania reklam\u00e1ci\u00ed t\u00fdkaj\u00facich sa online konzult\u00e1ci\u00ed v ma\u010farskom jazyku, ktor\u00e9 poskytuje spolo\u010dnos\u0165: SADOBA s.r.o.Reklama\u010dn\u00fd poriadok je spracovan\u00fd pod\u013ea z\u00e1kona \u010d. 250\/2007 Z. z. o ochrane spotrebite\u013ea a vz\u0165ahuje sa na slu\u017eby poskytovan\u00e9 spotrebite\u013eom (nepodnikate\u013eom). Cie\u013eom [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"zakra_page_container_layout":"customizer","zakra_page_sidebar_layout":"customizer","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"customizer","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"footnotes":""},"class_list":["post-1691","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages\/1691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/comments?post=1691"}],"version-history":[{"count":6,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages\/1691\/revisions"}],"predecessor-version":[{"id":2457,"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/pages\/1691\/revisions\/2457"}],"wp:attachment":[{"href":"https:\/\/www.zsanettberec.sk\/rozhovory-madarsky-prakticky\/wp-json\/wp\/v2\/media?parent=1691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}